My connection shows that I have a perfect connection, why do I have problems in matches?
The connection indicator is an interpolation for the entire connection and does not reflect very short disconnects.
In case of non real time connections like the rest of the game or in other apps like watching a movie, live stream etc. the content can be buffered and you would not notice any short disconnects as it is a constant buffering of data in the background that keeps you from noticing short connection drops.
The issue in matches is, that it is a real-time connection with someone that could be at the different side of the planet, relayed via a server but still the connection to the server has to be stable so we can have the match play normally.
For real-time connection in our matches it is not possible to buffer for too long and once that limit is reached we consider the game out of sync and do show the synchronize message and wait till both players are again in sync.
The game is out of sync on your mobile device when the connection is not stable for you and/or the enemy.
Why do I have issues with a very fast mobile connection in matches?
Mobile connection speed does not necessarily mean it is a stable connection. There are a lot of factors that come into play with mobile connections.
Incoming calls, other programs blocking connections or reserving the entire connection for a short time as well as moving around and switching the transmitting relay point can lead to short drops in the connection. These issues if they are too severe lead to disconnections.
What can I do if disconnects happen quite frequently?
Please send the replay link or if you do not have a finished match the time it happened as well as screenshots and if an error appeared mention the error message and write us a ticket so we can investigate what might be causing these issues.